Apprentice supervisor Review

Supervising a team in store. Responsible for development, training and guidance. Responsible for running day to day of store including cash admin, opening and closing of store, managing the team, ensuring home delivery’s delivery and responsibility of shop. Includes front line duty too, cleaning, checkout, stock handling, dept delivery’s, external delivery’s, customer service.

Not through the course. Only over time with the company, moved to store where am second in charge so took on more responsibility’s.

Not very much, company does not give you the time to effectively complete the course. No set time aside to do it. No extra time towards the end to prepare for your exams or prepare your presentations. All learning done through paper work, hard to remember as not everyone’s style of learning. Program was not linked to our jobs within Iceland. Sometimes found condescending.

Not very well. All paper based. Lifetime meant to see you every four weeks. Saw mine every 6/7. Fell behind quickly due to cancellations on there part. Was never introduced to portal till the end. Had three different trainers over a year. Had to print all work yourself. Website always crashed.

Limited. They gave us 3.5 hours a week but this wouldn’t cover the weeks you had visits. They didn’t give any extra time at end for presentations. I’ve had to do in my own time on days off. It was up to you to plan on the training. Managers never took it as a priority.

First trainer not much, she’d set the work and that be it, never felt it was explained properly. Would be frowned apon for not remembering it even though explain several times I don’t learn that way. Second trainer was more supportive but left before finished course. He helped me catch up quickly and wasn’t condescending as knew I knew it.

Not at all. All things already knew or do not apply to our work place. Don’t see the benefit as experience will always overlook qualifications. Don’t see any personal gain as just caused stress to complete it.

Nope.

Yes

Family feel is lovely, when have correct manager the store runs smoothly and effectively and can be stress free. The way Iceland is structured with hours needs revising.

Iceland has more benefits for part time staff as due to hours going up and down hard to keep full time hours. Need to have good relationship with manager and always be honest with them.