Supervisor Review

Cusomter service is the main aspect of the job. Ensuring the customets have a good experiance in store, at the checkouts ect. Then stock availability, ensuring no offsales. Apart from this there are various admin roles, filling out business folders, product recalls ect as and when.

I have learnt how to be a better performance manager and how this effects the team in a posotive way. My communication skills have improved when giving out tasks as well as in a disciplinary fashion. I also have learnt a lot about having difficult discussions with people and how to set smart goals.

My trainer was crucial in my enjoyment, if i had a different trainer I do not feel like it would have been as enjoyable. The work was enjoyable and the 1 to 1 sessions were the best part of the experience. Its also more enjoyable learning while working so you understand the implications of what youre learning.

My programme started 2 months late due to unforeseen circumstances, however it was then reorganised so that I would still finish my apprenticeship on time. After that each session was planned in ahead of time, with my sessions always being available online for me to check. A 12 month plan is also followed from the first sesison to the last.

Iceland as a whole offered little support in my learning, offering 3.5 of learning time a wek. The time given was often took solo as the manager was too busy to help and had little interest in what was being taught at the time by the trainer. However this may be due to how comfortable my manager knew I was with the learning material.

My trainer was always a phone call or email away should I need his help with anything, as well as having access to the regional manager of the company if I ever needed. If I wasnt in work the day of the session it was allowed to be changed to a remote visit to fit around me.

I learnt a lot of new skills as well as developing ones I already had, such as my confidence, communication, delegation, empathy ect. As well as highlighting my own weaknesses early on in the programme really helped me be aware of what I had to improve, which made me perform better.

Non available

No

The issue with working for Iceland and retail is working throughout bank holidays and only 2 days off a year, as new years day is not off the table for work. However the pay is good and the company itself is dedicated to help care for the environment, which is a big plus.

Ensure you have an end goal in mind, with a clear way in how you intend to get there. There are avenues for progress in stores, always keep an open dialogue with your store manager if this is whst you want to do.