Trainee Manager Review

I serve customers and make their food. I train other crew to do this. I work various stations and know every one. I help shift managers by compelting tasks such as waste counts, entering breaks onto ISP etc. I also filter and take deliveries when required. I handle customer complaints and work with colleagues to deliver good QSCV.

I have had the chance to do a level 3/6 apprenticeship and have learnt every station and good customer service skills and the customer recovery method. I have learnt how to lead teams and get specific tasks completed for the shift as an area leader as well as a crew member.

I enjoy my programme because I get off the job training time 20% of my scheduled hours. This enables me to make time for my personal development and get my coursework done on time as well as doing e learning and makes a change from being on the shop floor.

I can structure and organise myself quite a lot of the time which is good because I am good at orgnising myself. I end up waiting for other people to verify my work or let me know what to do next in the business. I get support with my apprenticeship from my mentor and trainer

I end up waiting for other people to verify my work or let me know what to do next in the business. I get support with my apprenticeship from my mentor who advocates for me and supports me and gives me feedback on and off the floor but he is often busy so I don't get as much as i would like

I get lots of support with this from my lifetime trainer who lets me know how to complete tasks and trusts me to organise myself to do this. We have monthlyish meetings to review progress and she gives me feedback and i can talk about what i have learnt and enjoyed.

I think it does a good job of helping me perform at work because lots of the work i do is applicable to everyday work on the shop floor and other aspects have helped me to complete job specific e learning which is another thing i have to complete to get promoted.

None that I am aware of but i know managers have the chance to go on extra courses and conferences etc but I am not able to go on these yet. there are sometimes unofficial social events but i don't hear about these till after the event mostly. you can volunteer to do love where you live events and football and rmhc fun days

Yes

I woukd recommend working here to anybody because there are so many different jobs available that suit lots of differet skill sets eg. custmer care and maintenance. It offers opportunities for development and progress but supports you to just be good at your job if you prefer to just be a crew member

Practise your interviews and know some stories from past experience to talk about in your interview. when you do the oje smile and keep asking questions seem very keen in the business and want to know more. Be as friendly to the staff as you are to the customers because they decide if you get hired or not