Steampunkoperator Review

I am responsible for the tea tasting (making sure that the teas are the best brew) and hosting/creating the tea event that the company host once a month. I support the supervisor and the manager with the team (training, tastin, ESP). I also work with the hospitality manager when any event related to tea will be host or if the company has a partnership with an other and is invited to expose their products.

I reinforced my knowledge in certain area - having previously learn about those aspects with my bachelors of business and management (a French bachelor). I know now the translation of certain work and more importantly I have a better understanding of the Uk laws. But of course this lesson teach me subjects I had not a big knowledge about.

This program is very interesting and I learn few new things that I can implement in my daily work life. I also have a better understanding and. Knowledge of the United Kingdom laws and Human ressources process. It allow me to feel more confident . And my trainer is a great support and an amazing person.

The program is very well organised and structured. But for someone who has already a university background it could seem a bitte too easy and make me fell sometimes boring because of the speed of the meeting/work to complete. But for someone without any background it is an very good change to add it.

I feel sometimes that they just give us the minimum that they have to provide. It is very difficult to have access to anything else than 2h of self studies a week. Having access to training or so is very complicated if your are not part of the manager teams.

My training provider is amazing as well as my trainer. They help me anytime and for anything I could require. I feel supported. My trainer even adapted the way we were having our meeting and the work to complete because they realised than the speed was to slow for me and that a b more of work will Not overwhelms me.

It helps me to better understanding what was really the customer service. I work now in retail for more that 10 years and I believed that I knew most of it. But coming from another country and another customer service I really feel more confident in my daily work since I started it.

Yes

It is a family business in a way that every teams feel like being part of a family. We are not competing with each other. We are working together to archive together. The management team can be a great support sometimes but in general it is a very good company to work for.

Just be yourself.