Rating

9.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My role consists in reporting to the Supervisor and the Floor Manager, the purpose of this role is to actively support the operations of the retail business by providing exceptional customer service on our busiest ground floor. I have to ensure that stock levels are maintained to a satisfactory level, and make sure all customer transactions are completed to the very best of my ability and knowledge.

    9/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I've developed more awareness about behaviours I normally carry by common sense.

    9/10

  • 3. To what extent do you enjoy your programme?
  • I'm very satisfied. The more difficulty is struggling with time on disposal when not working but I keep my motivation very high.

    9/10

  • 4. How well organised/structured is your programme?
  • I've no previous experience in that sense and coming from abroad I have no idea for comparing. Personally I think my programme is very well organised and structured, the way I like the things should be. I have a reference trainer who is excellent in her job.

    10/10

  • 5. How much support do you receive from your employer?
  • If I need papers for preparing my assessments I can count on people around me (office staff, HR, floor managers and supervisor). Also from an "emotional" point of view I constantly receive support and praise.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • My trainer is the best. I couldn't ask for better!

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I would like to have more detailed information but I know what I'm studying is an intermediate level. After all I have no experience in retail. I'm learning something new and what I'm learning I can put in practice easily. And what I already know (common sense) I can see it with more awareness and completeness.

    9/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • I'm very passionate about tea, so I like to discover everything related to this world so if there are any tea events in town tend to participate regularly.

    10/10

  • 9a. Would you recommend Fortnum & Mason to a friend?
  • Yes


  • 9b. Why?
  • It's a big company so it could be dispersive working here but at the same time it's something not that big that everything and everybody look familiar. I'm proud working for a company with such a high-sounding name.


  • 10. What tips or advice would you give to others applying to Fortnum & Mason?
  • Being passionate for what you are applying for. It's best for you but also for your future colleagues having someone stimulating to work with.


Details

Level 2 Apprenticeship

Customer Service

London

December 2019


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