Steampunk Operator Review

by Fortnum & Mason

Rating

9.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Running the steampunk machine on the GF, responsible for tea tasting for the boutique Host the tea adventure once a month and helped set up the time for tea (tea brewing and tasting event twice a day - Monday to Friday) Trained new staff at the tea counter

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Both, the apprenticeship allow me to develop existing skill but also to put a name on some practice I was using for a long time. The apprenticeship help me with the theories regarding the customer service.

    10/10
  • 3. To what extent do you enjoy your programme?

    • The program is well made and very interesting.

    10/10
  • 4. How well organised/structured is your programme?

    • 10/10
  • 5. How much support do you receive from your employer?

    • 8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • 10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 8/10
  • 9a. Would you recommend Fortnum & Mason to a friend?

    • Yes

  • 9b. Why?

    • The family spirit of the company.

  • 10. What tips or advice would you give to others applying to Fortnum & Mason?

    • Be yourself

Details

Level 3 Apprenticeship

Customer Service

London

January 2020

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