Service Advisor Review

My role includees leasing with customers, fleet maintance companies and drivers and making sure that their vehicles are kept road leagal and to help maximise uptime. I have many tasks including admin work and some at times hands on with the vehicles. These all help and are included in my roll.

I have develpoed my skills in dealing with customers and speaing to people over the phone. I believe that I have also learned new tasks such as DAF vehicel knowldge and how I am able to put that into writing for customers and colligues. My vehicle knowldge has improved drasticly sice working at Imperial Commercials.

I enjoy my programe and believe that this is because there is never a boring day and there is always something to do. I also enjoy the team that I work around as they are all very supportive to eachother and help each other throughout the day. I enjoy the work/ tasks that I complete during the day.

I belive that my programe is resonably well structured. I have DAF courses to help me work towards being a service advisor trained to DAF standard. this helps me speak to customers and fleet companies as it helps me to understand the meichanical side of the industry. However the Skill Net part of my programe is not well structured as it is a Business Admin course and alot of the tasks do not relate to my job roll, such as stock controll?

I do recive a small ammout from support from my employer however I have found myself trying to cram work in at home because not enough time has been given to me during work hours as it is such a busy environment. Tthe support on my day-to-day job sis second to non. And I coulnt ask for a more supportive Service Mnager.

My training providor gives me a 'good' level of support as I see him once every month. He gives me tasks to complete for next time and give me recources to help progress with my corse work. He explained the systems to me and was always avalible if I had any quires about any of the work.

I do not belive that the qualification has given me much to ake into my job roll as I do not believe that it is taylored enough to my job roll. The only thing I belive I could take over from my trainig providor is the way I manage my time and how I can maximise the use of my time.

The only extra activities that are here for MOTUS are the christmas parties. There are now also palns to start some aprentice days out to hlep bond with other appretices around the reagion. When apprentices go to the Layland DAF site they also have a social meal before the visit usuallly the night before so that they can get to know eachother.

Yes

I believe it is a place where you can progress in your crear and also as a person. Helping to to develop skills such as; working as a team and leadership that will stay with you for a life time. There is also a progression system that lets you belive that you can progress in the business.

I would advise to people that it is overall a good place to work. Its not perfect (but nowhere is!) and if you put in 100% effort into your job/ work then you will benifit from the business adn could even see a future that could last a lifetime. The people are friendly and want to help you so listen and be patient with them and the business.