Rating

5.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I run the shop 1-10 5-6 days a week I am in charge of making sure the shop is correct for the next morning when delivery staff come in.

    6/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I am getting better at my time management and how to engage with staff more.

    8/10

  • 3. To what extent do you enjoy your programme?
  • I am enjoying my programme it just gets difficult to work around my working hours

    5/10

  • 4. How well organised/structured is your programme?
  • I was 6 months behind as we waited 6 months for the laptop computer I required so this has impacted the amount of work I now need to catch up on

    6/10

  • 5. How much support do you receive from your employer?
  • My manager is great but the company havnt adjusted anything for me to be able to complete this course they havnt given me extra hours or anything to do this I am purely completing this course in my spare time.

    5/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I do get monthly visits and sometime remote calls

    7/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • This course has built up my confidence alot and has helped me be more stern with staff to get the respect I need to run the shoo and do my job.

    8/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • No.

    1/10

  • 9a. Would you recommend Iceland to a friend?
  • Yes


  • 9b. Why?
  • Because I got given a maths tutor that has given me and taught me different ways to deal with my dyslexia at work


  • 10. What tips or advice would you give to others applying to Iceland?
  • Make sure you have the time to be able to do all the studying and stuff around work times


Details

Level 3 Apprenticeship

Customer Service

Sunderland

February 2020


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