service desk apprentice Review

I am the first point of contact for customers that require all types of support including network or Microsoft support. Customer will raise new tickets with us through calls, emails and and our Softcat support portal. I also have to liaise with other teams to solve customers queries and make sure their problems are solved.

I have learn't a lot skills including how to write customer facing emails, answer phone calls from customers and to ask the right questions when on the phone. When we joined Softcat, we went on a week trip to the Peak District to take part in team bonding activities and build confidence.

I enjoy my apprenticeship a lot because there is no pressure in my day job and the training provider is very supportive and often ask for feedback from the apprentices so they can constantly approve the course. Every quarter there is a kick off when all apprentices get together and celebrate. Vendors often come and sponsor the event and hand out gifts.

I believe the apprenticeship is very well organised and and the Learning and Development team have done an amazing job. When we joined in September, we took part in a 3 week induction explaining everything about the course and the company. This really helped us all understand what to expect for the duration of the course.

There is a lot of support in Softcat from all different people. I have monthly meetings with my manager and team leader. I also have meetings regularly with my training provider about my course work and how i can constantly be improving to achieve the best results possible to successfully complete my course

I think that i get a very good amount of support from my training provider. When we started, they assessed all of us to understand what level we were at so they could support us in the best possible way. We also have regulatory meetings with our Remit development coach.

Yes

I would recommend Softcat to a friend because they offer a very good work life balance and a brilliant apprenticeship course.

I would advise that they work hard when they join and that will be rewarded.