Rating

3.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I am a funeral arranger, I arrange funerals for clients which includes booking dates and times and completing paperwork and conversing with doctors and coroners

    6/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Not through my qualification but through my job I have

    4/10

  • 3. To what extent do you enjoy your programme?
  • Due to starting the qualification after being in my job for a whole year I find it less enjoyable than I would have if I had done it at the beginning. I find it now interferes more with my work than it does assist.

    3/10

  • 4. How well organised/structured is your programme?
  • I feel there is very little consistent structure. No consistency in the amount of work received from one month to the next. One month I can get barely any work and the next month I get far too much.

    2/10

  • 5. How much support do you receive from your employer?
  • Very little support especially from higher management. Not given enough allocated time in work time to complete qualification.

    1/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • My training provider gives me sufficient support when it is needed. If I am struggling to manage my time she will assist however she can.

    7/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • Not very well. I feel if I had started the qualification at the beginning of my job then it would have assisted me a lot but due to started much later, I already knew a lot of what the qualification is trying to teach me.

    1/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • None that I know of

    1/10

  • 9a. Would you recommend Co-op to a friend?
  • No


  • 9b. Why?
  • Because you are not looked after, not listened to and not appreciated.


  • 10. What tips or advice would you give to others applying to Co-op?
  • Build your resilience up, be prepared and be strong. Make sure you’re thick skinned.


Details

Level 2 Apprenticeship

Customer Service

Strood, Rochester, UK

February 2020


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