Funeral Arranger Review

I provide, help, support and guidance for people planning a funeral with us and organise many elements of the service and committal for peoples loved ones. From the first contact with the family through to any after care they my require I am here to help. I also help arrange pre-paid funeral plans and advise on memorial be it urns to headstone and kerb sets. I am also responsible for accurate invoices, receiving and processing payments and also processing payments to third parties. I ensure the branch I work in is clean and safe adhere to all my safety requirements, daily. I also undertake regular training programmes required by the co-op.

I have certainly developed many new skills in the funeralcare sector and have a very good understanding of what is required for a funeral service and the paperwork requirements. I have developed my communication skills via phone, email and in person and feel I have a better understanding of how to support people dealing with grief and loss.

I enjoy the programme very much and relish learning more and more about the funeralcare sector. The apprentership has allowed me to look more in depth into areas of my job role and my day to day responsibilities and also other colleagues job roles and how we all knit together to create a first class service for our clients.

The organisation hasn't always been wonderful as I was missed off the initial sign up process. However once I was signed up my coach has been guiding me through the programme. Sometimes it is difficult for the business to support me with time to complete my work, but usually if I am careful with my time keeping I am able to complete my coursework within the required time.

As I mentioned before, my employer has to be focused on caring for our clients and pushing the business forward. This can often mean that time allowed for coursework is difficult to find. However if necessary I can consult with my manager and colleagues to assist me with my day to day work to allow me time to complete course work.

My course coach is very supportive and keeps in regular contact either by email, phone or in person. I am able get in contact with her very easily for any support or guidance I may need. She is also great at feedback for my submitted work, which allows me to ensure I am working to the correct level.

I think the course work I complete really allows me to look more in depth into the my role and how that contributes to the wider business. It also helps to reaffirm my knowledge and helps me do my job to a higher standard. It encourages me to look into areas in more detail.

There is a social networking site we are able to speak to our other training colleagues and colleagues who have completed their training. Also after the original sign up meeting I have kept in contact with a few colleagues I met there and we have been able to support each other through the course.

Yes

If a friend was looking for a career where they can make a real difference to people at a very difficult time in their lives, then this would be the company and role I would recommend. Also the apprentership allows you to learn while you work and really expand your knowledge which helps you deliver a higher level of care to your clients.

Persevere with the apprentership as it really does increase your knowledge and skills. Even though sometimes it can be difficult to find the time to do the course work. This is a very rewarding job especially if you put in 110% and you are eager to learn and look after your clients to the best of your ability.