Funeral Arranger Review

I meet grieving families to ascertain what they require in terms of a funeral for their loved one, deal with all the administration involved and liaise between the family and the funeral director. In addition, I offer advice on funeral plans and also on masonry and can arrange either of those things if required.

I have developed my existing skills in tact and diplomacy and have learnt how to deal with the deceased while in my care including their care while in my mortuary and also in my chapel for family visits.

I didn't enjoy the apprenticeship at all, it was poorly delivered and could have been much better. I was scheduled for monthly visits from January to December but in April the coach left PeoplePlus and I was left with only telephone contact until February 2020. In spite of this I was able to complete all the assignments I was set and am ready to qualify at Level 2

As I said above, in my opinion it is very badly structured. I feel that we should have been given deadlines from the outset and I have felt that I have been in a fog with not knowing what has been required of me. I have had to fight to get information from the telephone coach that I was assigned and observations have been lacking.

I have received some support from my employer. At the beginning of the programme this was severely lacking but in August a new manager was appointed and things have been much better since then as I feel we are now both on the same side, and he has allowed me time to complete my assignments, which I didn't have in the beginning.

After my coach left in April 2019 I have received very little support from the training provider and have felt that the programme could have been structured in a much better way, with set dates to work toward instead of the "woolly" situation that exists where time is elastic.

I don't feel that I have received any training from my training adviser that has enabled me to perform better in my role. Any knowledge I have gained has been from watching colleagues and asking relevant questions, by observation and by self study.

No

No

I feel that the Co-op is disjointed and it is very difficult to get anything changed. The software we are required to use is antiquated and not really fit for purpose, they send endless meaningless emails, our Lenovo tablets are unreliable and again, not fit for purpose. The HR website is a joke and they are not helpful on the phone either.

Don't do it