Senior Team Leader Review

My role is a Unit Manager with a Unit of appx 60 handlers and 5 Leaders. I work in motor claims operations and manage various tasks day to day with the main responsibility of managing our phone SLA for our customer.

Although my course started last year, I have only completed 2 modules due to the challenges aspects of my role but the sections have allowed me with focus and develop further in existing skills and bring these back to life with my current role.

I enjoy the programme as it challenges me, it's quick stretching and really take me out of my comfort zone.

It's well organised and the structured, my Coach is always on hand should I need her which is great if I am unsure of anything.

My employers are extremely supportive however my role doesn't always allow me to take the time I would like but this is my choice in putting my role first.

I have a lot of support, she is always on hand via email/phone to ask questions if I am unsure whilst working through my coursework and we meet regularly face to face.

I can really relate to the subjects which I deal with on a day to day basis. The course is ideal for those working in an operational role and can really help with development and being a better Leader/Manager.

Yes there is plenty of extra-curricular activities to get involved and also to blog on our Yammer group.

Yes

It's a good company to work for, it's friendly, stable and everyone looks out for you. There is lots of support if needed and you are able to progress if you are career driven.

To ensure you read up on the company - it has some great history and it's worth while knowing this before you apply to see the type of company and its morals and beliefs.