Customer service specialist apprentice Review

by Newcastle Building Society

Best Apprenticeship Employer

Rating

8.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • 10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes i have learnt a lot about the financial industry through working within the mortgages department and a lot about customer service through my apprenticeship work

    9/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy the culture of the organisation and my collegues.

    8/10
  • 4. How well organised/structured is your programme?

    • I have had a lot of support from my mentor and colleagues the programmes structure i couldn't fault either.

    7/10
  • 5. How much support do you receive from your employer?

    • I receive support from my mentor manager and colleagues which is openly there for me if I need it and is always given willingly making me feel comfortable asking for help.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • my training provider is not always available and I find it easier to wait until our meetings to ask any questions I have but I do enjoy the work I am given and know if I need more help I could ask for it.

    7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • By having a qualification I have a wider knowledge of customer service and can relate things I am doing to things I have been learning through my assignments.

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • There have been lots of opportunities for networking with other apprentices and graduates on the early talent programme and I have had a lot of opportunities to meet people from other departments but they aren't social events. In my departments however there have been a few social events.

    8/10
  • 9a. Would you recommend Newcastle Building Society to a friend?

    • Yes

  • 9b. Why?

    • I have been supported I am treated fairly and was made to feel very welcome.

  • 10. What tips or advice would you give to others applying to Newcastle Building Society?

    • A tip I would give would be to look at all the behaviours and try think how you have demonstrated these behaviours thinking of examples for each.

Details

Level 3 Apprenticeship

Newcastle upon Tyne

February 2020

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