Receptionist Review

by Whitbread

Best Apprenticeship Employer

Rating

7.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I'm a receptionist at Premier Inn which involves checking guests in to the hotel, ensuring their visit is enjoyable as can be, answering their queries, dealing with complaints etc.

8/10

2. Have you learnt any new skills or developed existing skills?

Yes I've learnt more in depth knowledge about the organisation I work for.

9/10

3. To what extent do you enjoy your programme?

I enjoy it very much so as it's allowing me to progress in my career and I am gaining further in depth knowledge.

10/10

4. How well organised/structured is your programme?

At the beginning not so organised as it took 2 months to be assigned to someone permanently as was being messed around which was not great at all but now it is okay.

7/10

5. How much support do you receive from your employer?

Some sort of support now and again otherwise I learn myself.

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

A lot when we have visits.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It's helped me a fair bit.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

No.

1/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

It's a good way to progress.

10. What tips or advice would you give to others applying to Whitbread?

Make sure you get the right time frames.