Rating
- 1. Please give an overview of your role and what this involves on a day-to-day basis:
- 2. Have you learnt any new skills or developed existing skills?
- 3. To what extent do you enjoy your programme?
- 4. How well organised/structured is your programme?
- 5. How much support do you receive from your employer?
- 6. How much support do you receive from your training provider when working towards your qualifications?
- 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
- 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
- 9a. Would you recommend BT Group to a friend?
- 9b. Why?
- 10. What tips or advice would you give to others applying to BT Group?
Providing and repairing customers and business phone and broadband connections
I’ve learnt many new skills as my previous role was office based. Ive been. It has been a massive learning curve for me and I have thoroughly enjoyed learning new skills and improving them everyday
Hugely, Ive massively enjoyed the first year with Openreach and look to have a number more
It has been very well structured with study days etc but I feel that a few more would be hugely beneficial as I work by myself a large proportion of the time and therefore I’ve found it challenging to get all the appropriate pictures
I receive lots of support but do find that due to huge demand my patch lead gets very busy and therefore he isn’t able to be help as much as he would like due to sheer demand
Yes my assessor has helped me lots and given me lots of support
Yes this qualification means I will no longer a trainee and allows me to progress in my career to the leve I want to be
We do have activities, although due to working it’s hard to arrrange we have team meeting a every month or so to get together and there are evenings out
Yes
I enjoy the job and have already recommended to 3 of my friends that were looking for a change of career and I couldn’t recommend this Avenue more. The company training is great and give you everything you need
Be prepared to work hard and also ensure you have great customer service. Being comfortable with talking to people as well as heights is a massive plus
Details
Level 3 Apprenticeship
Information Technology
Braintree
February 2020