Reception Review

by Whitbread

Best Apprenticeship Employer

Rating

8.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I work in Premier Inn on reception. I help provide a good service to guests staying and wanting to stay at our site on a daily basis and ensuring that I follow policies and produces to keep things compliant.

7/10

2. Have you learnt any new skills or developed existing skills?

Through the apprenticeship I have developed my knowledge and skills making me on confident in my role and preparing to take the next step.

9/10

3. To what extent do you enjoy your programme?

Yeah enjoy the learning of new skills, how our business operate and developing ways to help our business.

9/10

4. How well organised/structured is your programme?

From my experience it was a little tricky at the start when Whitbread changed provider and that process as you can expect was slow, but once it got itself running and you get used to the set up. I found I really enjoyed it.

7/10

5. How much support do you receive from your employer?

I have a very supportive line manager that helped in any way that I needed.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

I had two amazing trainers throughout my time in the course that helped and supported me.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I helps me understand the workings of the business, allowing me to understand it better in how to manage it and analyse its strengths and weaknesses and see better how to approach improving it.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There are forums that you can get involved in and many charity event available for people to join.

7/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

Does give those that want to an opportunity to develop their career.

10. What tips or advice would you give to others applying to Whitbread?

If you are someone that enjoys to help people get the best from their trips away, family weddings, birthdays or even those that are going through sadder times like visiting a relative at hospital or a grieving family staying for a funeral and much more hospitality could be for you and Whitbread is one of the best in the industry.