Senior Service Advisor Review

by Marston's

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Daily Tasks - Customer Service, Call Handling, Invoice Processing, Emails to customers, suppliers and colleagues Monthly Tasks - Invoice Processing, Financial Data Analysis

10/10

2. Have you learnt any new skills or developed existing skills?

Emotional Intelligence - I now know what I need to work on to increase this in myself. Active & Empathic Listening - How to Listen effectively, not get distracted. Resolving Complaints - Knowing there's a full process to follow makes it less daunting.

10/10

3. To what extent do you enjoy your programme?

Really enjoying my course so far. It's something I've wanted to do for a long time and I'm learning a great deal from my Apprenticeship that will hopefully take me closer to my goal of becoming a Team Leader in the future.

10/10

4. How well organised/structured is your programme?

Very well organised - the Modules so far have flowed together well, often sections referring back to sections already completed as a reminder/refresher.

10/10

5. How much support do you receive from your employer?

My employer couldn't be more supportive - allowing me time during my working week to complete assignments and modules, providing key feedback on my progress, and helping with any queries I may have along the way.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Any issues I've had, my contact has been there to support me. Whether it be clarifying sections I'm unsure of, or reporting technical issues with the MyLife website. Feedback received from her is a bit boost of confidence.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Having gathered team feedback on my performance in my role, knowing how much they look up to me inspires me to be a better leader - raising my Emotional Intelligence level will be a key factor in this, alongside the other modules within the course.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Social activities are commonplace as the wider team all get on outside of work as well as in. Professional networking events happen throughout the year, from the annual Conference to quarterly meetings and updates from the CEO regarding our business performance.

10/10

9a. Would you recommend Marston's to a friend?

Yes

9b. Why?

Marston's is a fantastic place to work - the people are friendly, welcoming, approachable and all have a great work ethic. The potential career paths are endless, and it's rewarding to see someone coming in as a Customer Service Advisor and go on to bigger and better things.

10. What tips or advice would you give to others applying to Marston's?

Definitely do it! Be yourself in your interview, we're looking for friendly, down to earth 'real' people. Don't worry if you've got no office/hospitality experience, we provide full training and there's always the opportunity to keep learning.