senior sevice advisor Review

by Marston's

Best Apprenticeship Employer

Rating

9.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Looking over the day to day running of the customer service team.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • developing my day to day skills in my role and feeding this back to my team to understand the importance of customer service.

    9/10
  • 3. To what extent do you enjoy your programme?

    • i enjoy learning and advancing my knowledge

    9/10
  • 4. How well organised/structured is your programme?

    • very organised, with unlimited amount of help.

    9/10
  • 5. How much support do you receive from your employer?

    • 100% support, giving me time in my day and helping with their knowledge to understand aspects of the course.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • always happy to help me understand what each stage of the course holds.

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • i feel more confident

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • n/a

    9/10
  • 9a. Would you recommend Marston's to a friend?

    • Yes

  • 9b. Why?

    • great friendly place to work with plenty of support to advance your career.

  • 10. What tips or advice would you give to others applying to Marston's?

    • research the company and understand the Brands

Details

Level 2 Apprenticeship

Hospitality Management

Wolverhampton

February 2020

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