Travel Advisor Review

by TUI UK & Ireland

Best Apprenticeship Employer

Rating

9.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My daily role is to help customers book their holidays, ensuring that they all have the right needs to go on holiday with and making sure that they are satisfied with the customer service that is given.

9/10

2. Have you learnt any new skills or developed existing skills?

I have learnt about how to adapt to everyones needs, whether they need welfare or assistance or my own personal experience and answering any questions or queries.

9/10

3. To what extent do you enjoy your programme?

I do enjoy the programme, I think it is useful as I am able to learn more about individual destinations and I learning about the different destinations. My knowledge is increasing and I am able to talk more about destinations.

9/10

4. How well organised/structured is your programme?

The programme is very well organised, my apprenticeship coach is very helpful she skype calls me every 6 weeks, as well as comes to see me to see how I am getting on and how I am able to improve what I am doing.

9/10

5. How much support do you receive from your employer?

I receive a lot of support from my employer as well as all of my work colleagues.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I always receive lots of support, I am able to call any time, I am able to email my coach and ask questions on anything I am unsure of. There are different ways I can help myself when I am stuck.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel like this helps me perform better because I have more knowledge on destinations, what to do if I am confused, rules and regulations. I find this helps me have a better understanding of areas and facilities for personal customer experience.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We have social groupchats that encourage us to do well, posting in our regional group chats. These are all helpful in making sure that we are doing our very best. We are all able to talk about things and ask eachother questions, give advice etc.

10/10

9a. Would you recommend TUI UK & Ireland to a friend?

Yes

9b. Why?

I think it is a could, strong willed company to work in. Everyone is always very supportive of each other and we are able to help each individual customers of their own needs and special requests. TUI is like one big family, nobody is left out.

10. What tips or advice would you give to others applying to TUI UK & Ireland?

To make sure you are happy talking to customers and confident dealing with each individual needs. I would make sure you are a patient and friendly person and you are able to talk to everyone.