Apprentice Travel Advisor Review

I Try sell holidays to customers and intrigue them to look at something i think they might like, i also sell currency and help with any query's my customers might have about some countries. I also have to deal with some complaints and try my best to help out.

I've learnt a lot of new geography skills and a lot about peoples experiences while on holiday and what they would like and dislike about holidays. i meet a lot of different people everyday and believe i have developed a skill that allows me to talk to people using my customer service skills

I really enjoy talking to new people everyday and hearing everyone's original story's about their experiences on holiday and take their recommendations and pass them on to other people maybe looking a very similar things. i enjoy all my colleagues company in my work and think they make it feel less like work and more just fun and inspiring

My programme is very organised i have an assessor from Scotland who i have tasks to complete for that help me out to understand more about the destinations that we can do from our local airport, how to approach customers in a polite way and also how to use the systems correctly.

over time I've needed less and less assistance. i still need help with processing complaints and some things i don't deal with on a daily basis, but most of the systems i am very comfortable with. i now feel very capable on my own to help out as many customers as i can.

i receive a lot of help and assistance towards my training and developments towards my qualifications., although i feel i learn the most when i have to do it myself and deal with customers on my own. but my assessor visits and has calls every so often. to help me out with my assesments.

through my off the job training i learn a lot about our destinations so it helps me to recommend what suites family compared to young couples ext, it also helps me to use the systems with confidence and helps me to approach customers in a polite manner. It helps me to understand why we have to do what we have to do to keep up our reputations as the biggest holiday company.

We have some educational trips that allow a lucky few to go and experience different holiday destinations so we can recommend them in the future to who it would suite and make personal recommendations. I've had a training course in London that i had to complete which taught me a lot about customer service and using the systems. i also learnt a lot about TUI as a company

Yes

Because the whole team is so friendly and it is a really enjoyable experience, I've been here for 4 months and already feel really welcome as if I've been in the company for years! I find it really enjoyable and think that most people would because of how interesting it is.

Don't take yourself too seriously. Personality is 50% of the job so just smile and be quite talkative because confidence is also a major factor and learn a lot about TUI as a company before you apply. and keep smiling, most stored look for someone who's going to stand out with how kind and caring they are for the customers and take in a lot of information from each individual customer and not 2 customers are the same.