Customer experienceleader Review

by McDonald's

Best Apprenticeship Employer

Rating

7.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer experience leader role is to support customers with enquires and hospitality service for example table service .

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have developed my communication skills and learnt more about the hospitality industry.

    6/10
  • 3. To what extent do you enjoy your programme?

    • I enjoyed the experience of finding out more about the the industry I work in And how it differs from other hospitality venues .

    8/10
  • 4. How well organised/structured is your programme?

    • It was quite structured and gave me an opportunity to physically show my knowledge whilst in my working environment.

    8/10
  • 5. How much support do you receive from your employer?

    • On a weekly basis I got a update meeting to proceed on how to support me whilst on the apprenticeship.

    6/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I got weekly meetings so I could go though the qualifications with my trainer .

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It provides me knowledge of hospitality in my workplace .

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes I run a football session outside of work for work people and quarterly nights out

    10/10
  • 9a. Would you recommend McDonald's to a friend?

    • Yes

  • 9b. Why?

    • Easy friendly work with ok pay

  • 10. What tips or advice would you give to others applying to McDonald's?

    • Be committed and good luck

Details

Level 2 Apprenticeship

Hospitality Management

Lincoln

February 2020

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