Duty Manager Review

by Whitbread

Best Apprenticeship Employer

Rating

9.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Overseeing the running of the hotel and restaurant during any given shift, managing a team of between 2 and 9 people and leasing with other departments such as the kitchen, nights team and housekeeping to ensure smooth running of the hotel.

9/10

2. Have you learnt any new skills or developed existing skills?

Yes - I have looked at my job role in more depth and learnt lots of new skills - there is a clear platform for learning new material and the apprenticeship gives you confidence that you know how to do your job.

9/10

3. To what extent do you enjoy your programme?

I really enjoy leaning and completing the material - I love seeing my progress and working towards the qualification bit by bit.

10/10

4. How well organised/structured is your programme?

very well, but I think a better structure should be made clear to the learners. A clear table or schedule would be appropriate to hand out to learners to set a clear vision of what needs doing and when.

8/10

5. How much support do you receive from your employer?

Lots - my employer is amazing.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Lots - my training provider is on hand to answer any questions at any time and puts a lot of time and effort in to ensuring I know what I need to do and have all the tools I need to do it.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

very well in the administration side, but I believe more of the 'managing shifts' side of the job should be included in the programme, to give more skills where it counts most

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes - charity events are something we can get involved in. In September I walked up the Big One at Blackpool for Great Ormond Street Hospital as a work activity and we have done things like bucket rattling etc. There are also lots of courses and learning events that are available to employees.

9/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

It's a great company to work for and if you want to go far in the industry, it is a very intelligent company to learn from. It does have its drawbacks as all company's do, but in comparison to other hospitality companies it excels.

10. What tips or advice would you give to others applying to Whitbread?

Get to grips with the brand, and invest in learning everything you can - it will aid your progression and make your job so much easier, as well as preventing mistakes!