Rating

7.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I work as a travel consultant, I work with customers daily and help them with whatever I can. I sell holidays, offer advice and help customers with difficult decisions. I answer questions from customers about holidays, climates, currencies, board basis and inquiries. Customers trust me and my advice. I take payments daily both cash and card.

    9/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learnt many new skills such as how to load holidays from scratch, how to do different bookings on different systems via different booking portals. I have learnt how to payments over the phone and in person. I have learnt to walk customers to the door and say welcome to tui when I greet them.

    9/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy my program very much, I enjoy the workload, my various teams that I willingly work with extremely effectively. I also enjoy tui as a company and enjoy how they've welcomed me into the company with welcoming arms. It exceeded my expectations and is a better experience than I thought it was going to be.

    9/10

  • 4. How well organised/structured is your programme?
  • It is organised quite well at times but then awful at other times like with my coursework systems, they keep changed and not to benefit me but to benefit my assessor. I get a lot of support from Sandie and I get study time but not as much as I should be getting.

    6/10

  • 5. How much support do you receive from your employer?
  • I receive a lot of support from everyone on my teams, i have never spoken to hr though, my mentor helps me occasionally but couldn't care less anymore to be brutally honest they have kind of given up s I am in hope of moving to a new store.

    3/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I receive no support from the training provider or my mentor but I receive a lot from Sandie. It is easy for me to get support from my coach either via the phone or an email. She replies quickly and helps me whenever she can. She is always extremely helpful

    7/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I feel that my qualification really helps me with my job as, as I learn, I use that knowledge with customers. It helps me perform better in my role as it teaches me as I work. It provides me with information that is not easy to find out and is extremely helpful.

    7/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • I do overtime as an extra curricular activity, I do overtime for multiple reasons, such as learning new skills, taking part in new activities, getting to know a larger customer basis and using other systems. In my free time I do coursework, overtime and see my family and friends I don't really take part in extra curricular activities.

    7/10

  • 9a. Would you recommend TUI UK & Ireland to a friend?
  • Yes


  • 9b. Why?
  • They are very good at what they do and are a lovely company to work for, I have booked a holiday with them, for myself and my dad to go to Greece as I want to experience their holiday making skills personally and have my own personal preferences about the company.


  • 10. What tips or advice would you give to others applying to TUI UK & Ireland?
  • I would tell them to do it, enjoy it, take their time, ask questions, feel comfortable in themselves, feel confident in their abilities and to throw themselves into their work as they themselves will benefit from it in the long run. I would also advise them to work in a superstore as it is way more rewarding and beneficial than the smaller highstreet shops.


Details

Level 3 Apprenticeship

Hospitality Management

Hemel Hempstead

February 2020


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