Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My job role is to serve customers and provide excellent customer service and provide the holiday planning service, this includes; car parking, hotels, transfers, airport lounges, fast track for the airport. On a day to day basis I take payments, add excursions, sell holidays, sell insurance, sell extras and serve customers in the bureau. I also have to do my apprenticeship work on the side which helps with day to day tasks as I learn a lot through this that I may not have already learnt yet.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learnt new skills such as; trading in the bureau, selling AXA insurance, computer skills( a lot more confident on them now), learning the Hybris system and more confident in talking to customers.

    10/10

  • 3. To what extent do you enjoy your programme?
  • I do really enjoy my program as sometimes I can learn things that others may not know, this helps me as sometimes I wouldn't learn it until I have to do it, so when I do have to then I already know. For example; Western Union training- I did the training and then had to serve and I already knew how to do it. I think it helps as I learn a lot more than maybe I would on a day to day serving day in the shop.

    10/10

  • 4. How well organised/structured is your programme?
  • I think it is very organised as it sets time limits on each My Journey (for example- to be completed by March) that you have to do and the work is set out in a professional way so it is easy to navigate and find what work needs doing. I have regular calls and visits from my assessor Carol which is good as it helps me keep up to date and if I need help she will assist me.

    10/10

  • 5. How much support do you receive from your employer?
  • I receive a lot of support from TUI and from my colleagues, if I ever need help or time off the shop floor to complete work then they will help/let me. I also receive support from the apprenticeship leaders in our Region who will call and check up on me or see if I need any help.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I receive a lot of support from my training provider towards my qualifications and this is good as it helps me work through my apprenticeship without any problems. If I ever need any help then I know I have the support.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I think my qualification and training has helped through my job role as I am learning a lot more than I would if I was working in the shop without the apprenticeship. This is good for me as it helps me do my job role confidentially.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • We do charity events at work for our TUI charity which we all take part in and help raise money for The TUI Care Foundation. These include; Christmas Hampers, Easter Hampers, bake sale, raffle tickets.

    10/10

  • 9a. Would you recommend TUI UK & Ireland to a friend?
  • Yes


  • 9b. Why?
  • I think TUI is a good company to work for and I would recommend to a friend or family.


  • 10. What tips or advice would you give to others applying to TUI UK & Ireland?
  • I would say to apply for an apprenticeship as it helps a lot more in your job role. I have learnt so much.


Details

Level 3 Apprenticeship

Customer Service

Mansfield, UK

February 2020


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