Technical Support Analyst Review

I am a second line tech support giving support to Virgin Media's business customers. I do fault finding and ticket logging.

Yes I have gained a lot of knowledge on networking as well as office etiquette. I have developed my communication skills, my time management skills and my teamwork skills.

I enjoy my program, I enjoy coming into work everyday.

I don't think it has been very well organized as I haven't done much actual job work in 5 months.

I receive a lot of support from my employer, he is always there when I need him.

A lot of support, whenever I have a question or an issue I know I can go to my training provider for help.

My qualifications allow me to grasp more knowledge on networking, security and servers which aids me to find faults easier.

There is football every week, as well as walks and other wellbeing activities.

Yes

It is a great company to work for, the office is a very warm and welcoming environment and all the staff are very friendly.

Virgin looks for 'Virgin People' that means you have to do research on the Virgin values and if you match them you have a very good chance of being accepted.