Customer service practioner Review

by Virgin Media O2

Best Apprenticeship Employer

Rating

7.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer service for VM customers

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, knowledge of systems

    10/10
  • 3. To what extent do you enjoy your programme?

    • Love it

    10/10
  • 4. How well organised/structured is your programme?

    • Not the best,

    5/10
  • 5. How much support do you receive from your employer?

    • None

    1/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • A lot, Jo Pritchard is amazing

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Very well

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • No

    5/10
  • 9a. Would you recommend Virgin Media O2 to a friend?

    • Yes

  • 9b. Why?

    • Great place to work good pay

  • 10. What tips or advice would you give to others applying to Virgin Media O2?

    • Can be stressful at times and very target driven

Details

Level 2 Apprenticeship

Information Technology

Stockton-on-Tees

February 2020

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