customer relations advisor Review

by Virgin Media O2

Best Apprenticeship Employer

Rating

8.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • speaking to customers, dealing with account queries.

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes, questioning skills, communication skills.

    10/10
  • 3. To what extent do you enjoy your programme?

    • some days are harder than others but I do enjoy the programme

    8/10
  • 4. How well organised/structured is your programme?

    • the programme is well organised. I have regular meetings each month with my ADC and I also get regular time slots to complete my apprenticeship work.

    10/10
  • 5. How much support do you receive from your employer?

    • I receive a lot of support from my employer. they make sure I get the time needed to complete my work and support me if I ever need anything

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I receive a lot of support from my training provider. they make sure I get the time needed to complete my work and support me if I ever need anything. I also get given all the work I need to complete in a timely manner. I have always got something to do.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • my qualification does help me perform better as I can log everything I have learned throughout my role and if I ever forget anything I can go back to what I have logged and find the information I need to help me.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • no

    1/10
  • 9a. Would you recommend Virgin Media O2 to a friend?

    • Yes

  • 9b. Why?

    • great company to work for, great benefits and great people to work with.

  • 10. What tips or advice would you give to others applying to Virgin Media O2?

    • research the company, make sure you know their values.

Details

Level 2 Apprenticeship

Information Technology

Stockton-on-Tees, UK

February 2020

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