Senior Customer Service Advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

8.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I speak to families of people who have lost friends or family due to bereavement

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have got better customer service skills and become more empathetic

    8/10
  • 3. To what extent do you enjoy your programme?

    • It is very interesting and is great for my growth and development

    9/10
  • 4. How well organised/structured is your programme?

    • Very well organised

    9/10
  • 5. How much support do you receive from your employer?

    • Lots of support, time of the phone and time for reviewing my material

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Again lots of support

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It has helped develop my skills to help me progress in the business

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • We have lots of team bonding events

    8/10
  • 9a. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • It is a very supportive work environment

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Work as hard as you can and try to progress as the more you progress, the more you enjoy it

Details

Level 2 Apprenticeship

Finance

Belfast

February 2020

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