Customer Service Advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

7.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I deal daily with customer and their banking, deposit, withdrawls, problems and enquiries. my main duties are to deliver the best customer service by saving them time and money. Another part of my role is to do referals so pass over customers to the banking consultants with varoius reasons wich could be savings, loans, credit cards

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • During my apprenticeship I have learnt better ways to talk to customers, by overcoming barriers they might put up, better ways to interract with the team I work with. I have improved my maths and IT skills which help me in my role everyday and i keep my mind fresh by doing the task given me by my tutor

    8/10
  • 3. To what extent do you enjoy your programme?

    • 8/10
  • 4. How well organised/structured is your programme?

    • 7/10
  • 5. How much support do you receive from your employer?

    • 8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • 8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 5/10
  • 9a. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • Because it' a good place to work at.

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • don't ove complicate CVs or interviews

Details

Level 2 Apprenticeship

Finance

Edinburgh

February 2020

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