Customer service assistant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

7.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Open and Close of Branch following procedures. Counter service, Money in and Out, Payments and transfers. Enquiries on counter and banking hall with iPad. Fraud calls in offices when needed Balancing tills and Bulk money and IDM at end of day. Refilling ATM weekly. Reconciling NPAs daily.

8/10

2. Have you learnt any new skills or developed existing skills?

Yes i have not been in this line of business before so everything i am learning is all new and giving me new skills for my future.

10/10

3. To what extent do you enjoy your programme?

I think so far the programe is great, I have my own coach who i can call/ email when i feel is needed. The Website which i record my learning is very clear and easy to navigate through.

10/10

4. How well organised/structured is your programme?

So far seems to be very organised, Meetings have took plave when planned.

8/10

5. How much support do you receive from your employer?

I receive all the support i need, i have time dedicated to my apprentice work and i am always learning on the job which i record as i go along, My manager brought my a large diarty which i can write my activities down in before typing in my reflective log later in the week.

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

I have only been enrolled from last month so i havent had much interaction with my training provider, but the contact i have had has been very helpful.

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel like it will help more as i go on, upskilling my communicvation skills and my product/service knowledge.

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not as yet.

4/10

9a. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

I beleive the employer helps me to better myself. the benefits i receive are great, amd i feel like if i go out of my way for the emplyer they will go out of their way for me when needed.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

Be yourslelf, be confident and dont let your experience stop you from going in to a different career.