customer service advisor Review

by Virgin Media O2

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • my job involves saving customer of virgin media who want to leave this can be for many reasons therefore we have to adapt to every single call we take.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes indeed i have picked up new customer service skills.

    10/10
  • 3. To what extent do you enjoy your programme?

    • i enjoy the program to a great extent due to the support you get in completing it.

    10/10
  • 4. How well organised/structured is your programme?

    • amazingly everything is fitted into a time table./

    10/10
  • 5. How much support do you receive from your employer?

    • enough support to complete the work.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • enough

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • indeed it gives me all the knowledge i need to understand the industry i work in.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • no

    10/10
  • 9a. Would you recommend Virgin Media O2 to a friend?

    • Yes

  • 9b. Why?

    • great place to work amazing poeple.

  • 10. What tips or advice would you give to others applying to Virgin Media O2?

    • stay focused and motivated/

Details

Level 2 Apprenticeship

Information Technology

Stockton-on-Tees

February 2020

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