Call centre agent Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

8.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Take calls for banking credit card and online banking from customers

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt more about banking as a whole rather than ours as a company

    9/10
  • 3. To what extent do you enjoy your programme?

    • I am enjoying it

    10/10
  • 4. How well organised/structured is your programme?

    • It is all self learning so Im given the time to do it myself and sent the work to do

    8/10
  • 5. How much support do you receive from your employer?

    • They give me time off the phones to complete it

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • They call me to catch up regularly

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It teaches me more about banking and it also has customer service tasks in

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • There are but I'm not involved in any right now

    5/10
  • 9a. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • Good place to work

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Come with previous experience of customer service

Details

Level 2 Apprenticeship

Finance

Leeds

February 2020

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