Customer Journey Apprentice Review

Completing Customer Journeys for every customer action, for example a customer journey would be "Making a Payment". There are near enough 250 different customer journeys that fall under "Uk Cards" (My department) alone. We map the back end services that are used to pass information and make sure that all the correct checks have been put in place to complete an action for the customer

During my time at Barclays, some new skills i have learnt are team working as i have never worked for a company before in a team, leadership, as i sometimes have to lead calls for my job role. Some skills i have developed would be communication as i have to communicate with my team if i do not have the correct knowledge or have a question about the work i am completing

I currently enjoy the programme in terms of work aspect and my work life. Barclays has a good company culture, the people are really nice and the work is interesting. my only issue would be the university course i attend at MMU, i think that the programming module is not taught very well and is hard to understand if you have no prior knowledge.

The induction i had when joining Barclays was useful and thorough, it gave me necessary information for starting at the company, i feel like i also have sufficient support at Barclays and feel like i can always talk to someone if i am having any issues or have a question. I have had a few problems with my team recently in regards to changing teams, but it was dealt with quickly and has all been sorted now.

I always receive support from my Manager, we have regular meetings to see how i am getting along and asks if i have any questions. The HR team is sometimes hard to contact but you can always get a response but it may sometimes take longer than expected. Overall. i feel like i am fully supported from my employer as i always feel like i have someone to talk too.

I get sufficient support from my tutor, i have his email and we have quarterly meetings to talk about work/university life, they are always friendly and answer any questions they can and if not they point my in the right direction to someone who can. I enjoy university mostly but just not the Programming course at all.

My 1st Year at university does not help me with my day to day job at all, i will never do programming in my role or Web Development and the things you learn do not relate to my job role. I have gained information from the course but just not useful information in regard to my job.

Yes, in my Location at Radbroke Hall there is a gym, extra curricular clubs, lunchtime sports like football, rugby and tennis, there are also always an event going on that relate to work to help further your knowledge around an area, they also do charity events like Walks for cancer and monthly collections on payday towards a charity chosen by the colleagues

Yes

I would recommend Barclays as it is a relaxed workplace where you are trusted to do your work, the work is interesting and the campus has a lot of things to do, the food is nice and has a variety of choice, there is chance to work your way up within the company and you can earn a degree whilst working at the same time with university paid for

Advice i would give is to not just limit yourself to Barclays as there is a lot of people that apply here and make sure you give yourself other options, i would also say that if you make it to the final assessment day, be yourself and speak to people as it helps you feel comfortable.