Customer Service Advisor Review

My Role day to day is to provide financial services to customers and client of lloyds banking group. I deal with their everyday banking and answer any queries that may arise. I ensure that customers leave their telephone call with myself feeling that their needs have been met to the highest standard.

I am at the beginning of my level 3 apprenticeship but when i done the level two i learned how to take control better of my calls to be able to service each to highest standard. Also how to organise better my time off the phone in terms of training, catch up and new briefs

I enjoy the fact that the programme goes in to more depth of Providing Finanical Services and also that it gives you programmes outwith just banking. For example the safeguarding workbook. Although I knew basics around safe guarding its been brilliant to go through it in a more in depth way especially when a big thing at the moment is vulnerable customers and mental health

I feel that it is well structured. On my first meeting with my assessor we went over what the course entails and each segment of the course has clicked in to place making it easier to work through each section and understand what they are. It is a great way to help prepare for the exam.

My employer has been great helping me apply for the apprenticeship and making it an easy process and providing all info of the apprenticeship. Ensuring that I was able to speak with others who have completed it before I took on the apprenticeship. They have them kept up to date with me

My training provider has kept in contact with me via email to ensure that I am working a good rate to complete my apprenticeship on time and that I coping with the load of work. When I see her she goes over anything that I am struggling with and is always there to speak to

It’s exactly what my role is at the moment In terms of providing financial services. It has also helped me get a better understanding ok some on the policies and procedures we have in place and how these not only protect the bank but also staff and customers

There is a football team that you can get involved in. There is also days and nights out planned by a few people on the floor on a regular basis and also we can do charity days as a team which helps with teaming building and bonding and brings us together

Yes

I have been here 9 years and I have never thought of working anywhere since I started. The support you receive from Lloyd’s is second to none and each time I’ve need support or help they have always stepped up. They are always looking for staff to develop their careers and build on your own goals

Do it! You will never look back: not only are you doing a job which is satisfying and rewarding but you can also move up the career ladder and make a career for yourself as well as do apprenticeships to build on your education and qualification. It is worth it