Remedial Action Analyst Review

I work cases where customer journeys have been assessed and categorised into fair or unfair. if there are any actions that need to be completed to make the customer's journey into a fair one I complete these as part of my role. this can involve calling the customer to remediate things or making adjustments on their account such as completing a refund.

I have learned all about customer journeys with Unsecured products (e.g loans, credit cards and bank accounts). On working in other roles I only worked mortgage cases so it has expanded my experience . I hope this will lead to other doors opening for me in the future within the business

I feel as though my programme is sometimes a tick box exercise and fell my time may have been better suited to looking into other avenues to expand my skills. Although some of the content is interesting, I do wonder how useful this would be in helping me gain another role.

It has depended on the coach I have had. My current coach recognises that I prefer to have a more structure approach and has adapted accordingly. She makes it clear what I should be completing each month and whether I am on track for this. She also provides feedback on things I have completed.

I am able to be complete my apprenticeship work when I need to. However, there are times when I feel this is difficult to manage when I have other tasks as part of my normal work that are a priority. Also, I have no access to a PC away from my desk so it is difficult to concentrate on the task in hand and not get distracted by my normal work.

The coach is available anytime via phone and email if I need this. She also books in regular chats on a monthly basis to understand my current progress and to see if there is anything I need. She also gives regular feedback on work I have completed which I find helpful.

As stated before, I am not sure I currently see the relevance of the qualification to my role in order to see how this would help me perform better so it is difficult to comment on this. As stated before, I feel my coach has been helpful but this doesn't mean it helps me perform better in my role

yes there are events that come up every now and again such as chats from external people, a public speaking club and sports activites such as netball etc that you could do if you wanted to expand your network outside of your normal role in the bank. I do not partake in these.

Yes

Overall, it is a good employer. there are lots of staff benefits such as a preferential mortgage, share offers etc. that make it a good place to work. you feel protected as a colleague particularly if you are a part of a union that can protect your interests if ever needed

Make sure you have a development plan and push yourself forward for things even if you think people have a better chance. this seems to be something that is respected and can lead to development. Having a clear plan helps you decide which direction in the bank you wish to go into.