Collections advisor Review

by HSBC

Rating

2.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I speak with customers in financial difficulty, agreeing repayment solutions and discussing their circumstances.

3/10

2. Have you learnt any new skills or developed existing skills?

I have developed skills in my role but not due to the apprenticeship.

3/10

3. To what extent do you enjoy your programme?

I enjoy speaking with my talent coach but I do not enjoy the programme as it does not benefit me in terms of receiving a pay rise or increasing my global career band.

2/10

4. How well organised/structured is your programme?

Very badly organised. HSBC and my talent coach do not seem to communicate to support us. We work on Tessello from months 1-12 and were told we need to read topics in order to study which does not work for everyone.

1/10

5. How much support do you receive from your employer?

We get apprenticeship time scheduled but it regularly gets taken away due to business needs.

4/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive support from my talent coach if I ever need anything. When she visits, we receive mock papers and can feed back our results.

5/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It doesn't help as the policies for the business are different to the ones in the RBCB textbook.

2/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

1/10

9a. Would you recommend HSBC to a friend?

Yes

9b. Why?

Support is great for wellbeing.

10. What tips or advice would you give to others applying to HSBC?

Be sure you take out of the business just as much as you put in, in terms of benefits and perks at work.