Assistant Hotel Manager Review

I ensure the efficient running of the hotel, with the management of the hotels reservation system. On a day to day basis I assist the Hotel Manager to manage a team of 16 team members with training and coaching, ensuring all compliant training is completed by all. I complete Back to Work interviews following absents, assist welfare meetings and recruitment. I enter the teams payroll, rotas, forecast the hotels occupancy, complete financial key controls and ensure all Health and Safety checks are completed. Order consumables.

I have learnt how to interact with a variety of TMs, how to shortlist and interview for vacancies, order consumables, how I contribute to the KPIs, how to delegate tasks to TMs. I have recently passed Level 2 Foundation Skills in Maths and English, with which I made my first Power Point presentation and I am close to completing my Hospitality Supervisor Appenticeship Level 3.

Working full time I have struggled to complete tasks due to lack of time but I have enjoyed the course. I feel very pleased after so many years being able to complete the required Maths and English for the Foundation Skills. I look forward to completing the research and finding for my project.

I received well structured support from my trainer and she was understanding with the fact that I have very little excess time to complete the tasks. Due to this I was usually only given a couple of tasks each time I met up with my trainer so that I could concentrate on revision for the Functional Skills exams as well.

I did not have to ask for support from my manager until I started working on my project, at this point he assisted in the accessibility of data. He also encourage me in my idea for the project as he was impressed with the possibilities for the company. I was also asked regularly how I was getting on with the apprenticeship so I know that I could have asked for help if needed.

I lacked confidence to complete the Functional Skills in Maths and English after so many years but my trainer was very supportive and had confidence in my ability. She booked me onto remote courses to help with revision and she was also impressed with with my project idea, calling it original and something different for the assessor.

As I have been working in reception for 13 years already with having moved up to my present role 15 months ago, I was already confident in much of my role. Completing the Hotel Legislation module was very interesting and I learnt some very important laws. I also enjoy learning about the advantages and disadvantages of different management styles, which I believe will help within my role.

The company have an annual party which I have attended twice. This party is to celebrate the successes of the company, contributions of individual TMs and generally to thank all of members of the Whitbread family for assisting in their success. The company pay for Christmas Dinner for all TMs, where this will gives us the opportunity to socialise away from work.

Yes

I think that Whitbread provide appropriate training for each role with the assistance of the Academy on Line, the opportunity to complete apprenticeships and the belief in all TMs being able to reach their potential. Whitbread pay into Hospitality Action which allows TMs to reach out for help when needed. I believe that Whitbread like to look after their people.

For people applying to work for Whitbread I would advise that their application shows motivation and initiative. Prepare for interviews by remembering that we provide customer service so you will be asked questions on certain scenarios around this. Enquire at interview on training for progression and apprenticeships as this will instantly impress the manager who is always looking for new talent to walk through the door