IS Incident & Problem Analyst Review

by Siemens

Best Apprenticeship Employer

Rating

8.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role involves monitoring IT Incidents, this can relate to local incidents involving bespoke applications to global IT incidents. I do trend analysis, root cause analysis and communicate out current incidents. I look at issues with the service desk, and any incidents that need investigating further.

9/10

2. Have you learnt any new skills or developed existing skills?

Yes I'm learning how to use new data analysis tools, I've completed ITIL 4 foundation training and Lean Six Sigma.

9/10

3. To what extent do you enjoy your programme?

I enjoy using my brain, and learning new skills. Its nice to see improvements I've made to the incident process.

9/10

4. How well organised/structured is your programme?

It was quite slow to onboard me with the apprentice provider and I was waiting around for a month and a bit not knowing what work I could be completing. But now it seems much more organised with regular reviews and targets.

7/10

5. How much support do you receive from your employer?

Lots of support from Siemens with weekly catch ups to discuss how the training is going, and decide what i want to work on the following week.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Lots of support, my work is very flexible and they offer working from home days. I take one day a week at home to work on my apprenticeship, and have been offered more if I want to take it.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It varies, but as a whole it is quite good.

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

They hold regular social activities, and team working.

9/10

9a. Would you recommend Siemens to a friend?

Yes

9b. Why?

It is a place that offers flexible working, and they are invested in your development.

10. What tips or advice would you give to others applying to Siemens?

They value diversity.