customer service advisor Review

Customer service at HSBC. Our role entails taking inbound calls for our customers and dealing with their enquries. The enqueires can be as simple as making payments to the more complex issues casuing them to call us to fix the issue. The calls can be often complaints at first point of contact where we aim to resolve this on the call but if unable to resolve raising it to be looked into.

I have learnt many new skills. This can be personal skills such as my confidence or to technical skills such as systems we use on a day to day basis. A key skills which i have noticed which has developed is my managemnt with time and how i use it effectivly.

I enjoy the programme in which im on at the moment because as with most things i enjoy learning new things. I believe that the course was a bit confusing to begin with, and this was due to talent coaches changing, however i feel that its more enjoyable a year down the line

I feel like its structured okay, however due to the organisation at the begining of my course not so much. This was due to talent coaches changing and information being said differently between the two coaches which lead to a lot of confusion. The structure is good though with the systems and booklets we use

I receive a lot of support from my employer, any questions in which i ask get followed up. So if i ever feel confused theres people i would be able to speak to, to get the issue fixed. I feel like they follow the apprentischip regulations for the time schedueled 'off the job time' /

Plenty, i beleive that the support i receive is amazing. Theres various websites which provide accounts which are given to assist our qualifications. Such as Libf. English and maths is constantly tested within our job role as well as having websites to go test our knowledge with feedback on the tests we complete

The qualification allows us to gain further information on retail banking and how everything is conducted. The more information we are educated on is linked with our current role, therefore if we get questions relating to how things are regulated, rather than having to research whilst the customer is on the call with me, i can provide them a much quicker response

Yes, theres always activities in which can be participated. Due to having shedueled time off the job, this allows me to go off and participate in these activites. This could be going to alternative sites provided information on the apprenticship to people who are looking at doing the course themselves

Yes

I beleive that the course and role in which i am currently doing at the moment is great stepping stones for furture progression. Although being at a call centre doesnt sound appealing to all, is has great progression if you put the effort in, as well as having the oppertunity to do additional courses such as the apprenticship which i got the oppertunity to do

To never give up, if you apply and dont get the role the first time round to re attempt and request for feedback to why you didnt get the role. This allows you to reflect on the negatives and then progress and hopefully turn the negatives into positives and be successful the next time round applying