Customer assistant Review

by Paragon Skills

Best Apprenticeship Employer

Rating

9.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Ensuring customers have a good experience within the centre and to look after them if they’re struggling and to help them if they need

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, how to empathise and read between the lines with customers and colleagues,

    9/10
  • 3. To what extent do you enjoy your programme?

    • I really enjoy the program it allows me to think ahead and what to do next and reflect on previous experiences

    9/10
  • 4. How well organised/structured is your programme?

    • Well structured easy to understand

    10/10
  • 5. How much support do you receive from your employer?

    • A lot, they give me time to get on with my apprenticeship work

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • A lot, of I need help I just need to email and he’ll help me

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • A lot, it helps me to understand my role thoroughly and become a better assistant

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes, football teams and department teamed activities

    10/10
  • 9a. Would you recommend Paragon Skills to a friend?

    • Yes

  • 9b. Why?

    • They value their apprentices and are willing to help when you’re struggling

  • 10. What tips or advice would you give to others applying to Paragon Skills?

    • Make sure all your details are correct

Details

Level 2 Apprenticeship

Customer Service

Manchester

March 2020

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