Complaints Specialist Review

by RSA Insurance Ltd

Rating

8.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I deal with regulated customer complaints and have worked here at RSA since 1997. I provide final company responses to customers before they can approach the Financial Ombudsman Service

9/10

2. Have you learnt any new skills or developed existing skills?

Absolutely ! every days a school day ! I'm doing my apprenticeship and I've obtained my CII qualification in the process !

9/10

3. To what extent do you enjoy your programme?

Its hard work but rewarding.

9/10

4. How well organised/structured is your programme?

Excellent, with on-line tuition/practice tests to support the literature and learnings

9/10

5. How much support do you receive from your employer?

Regular support and study leave, especially helpful just before the exams

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

Regular dial ins, email support and face to face visits

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It reinforces my knowledge and expertise with my day to day role and has taught me about structures you know are there but never realise how complex insurance can be

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

CII seminars and meetings covering specific topics when they're available

9/10

9a. Would you recommend RSA Insurance Ltd to a friend?

Yes

9b. Why?

Its a great, stable place to work, with a great location, free parking and other perks

10. What tips or advice would you give to others applying to RSA Insurance Ltd?

be passionate and committed