Relationship Support Officer Review

My role on a daily basis includes looking at customers profiles and making sure that they meet their terms and conditions required for each facility they hold with us, and also make sure that we hold all of the relevant information for each customer. I also make regular contact with each customer to check that everything is ok and make sure that they are happy with the service that HSBC is providing. I also put together new deals for customers and help make their lending journey easy and efficient.

I have learnt a lot of new skills since being enrolled by the bank. I have learnt all about the different products that we can provide for each customer. I have also learnt about all the different needs that each customer has and all of the specific requirements that we have for each customer. I have also learnt a lot about how to make the lending journey easier.

I have enjoyed my programme as I have learnt a lot about banking and all about how the banks works. I have also been able to study for the LIBF exam which has really helped me develop in my daily role. I have really enjoyed the monthly meetings that are held in Birmingham, they have been fantastic and really helped me.

My programme is good from a HSBC perspective, I feel that they have been really good at welcoming me into the bank and helping me develop my understanding. The programme has been carefully designed to help people develop within their roles and also gain knowledge to move onto better roles within the bank.

I receive a lot of support from my employer which enables me to develop within my role and perfume well. I am happy with the support that I receive from my employer and would recommend the bank to family and friends. They cannot do enough for you and constantly encourage you.

I didn't receive any support at the beginning of the programme, however now I have a new training provider who is good , and does occasionally contact me. It would have been better if I had of heard from them more during the exam period, however they have got a lot better.

I think that the qualification helps me a lot with my daily role. It enables me to offer products to customers which I wouldn't necessarily have known about. It also gives me confidence and defiantly broadens my knowledge. I think that the qualification is a real bonus and everyone would really benefit from doing it.

I get involved in networking events , I travel all over the UK in order to network with potential clients and existing clients. I also attend social events that the team hold and annual sports events which are great fun. The team hold a lot of customer events which I do attend.

Yes

HSBC is a place which enables people to develop, blossom and enhance their skills. I do think that you can go far in the bank, and defiantly move around roles to find the best one for you. The apprenticeship programme is a great way to get your foot in the door.

I would say be yourself and be confident in your ability. I defiantly think that there is a job for everyone within the bank. I would defiantly advise anyone joining the bank to sign up to the courses that are provided and learn as much as you can from everyone.