Hospitality Manager Review

Managing the hospitality department; planning and executing events, updating and designing online ordering system, attending meetings with clients regarding their requirements and showing them how to use the online ordering system. Stocktaking, financial information and input onto the system. Moving stock into place, managing four sports bars and the requirements every Wednesday and Saturdays.

I have learnt a lot more theory behind the hospitality industry and how to engage the team in their own learning which not only benefits them but also benefits the department and the overall service given to customers. My leadership has come on leaps and bounds since partaking in this apprenticeship as there was a great focus on leadership and how to adapt my leadership style to different individuals.

I enjoyed the programme as there was lots to learn - however some of the assignments were quite repetitive as they had the same first topic. However, this meant that by the time I finished this was ingrained in my brain and I knew the information off the top of my head.

The programme was very well structured - with a plan from the start of when each assignment was due and the breakdown of each assignment so I knew what was required. I had the plan for the apprenticeship from the start so I knew when the assessments would be and what they would consist of and having this knowledge from the start was very useful so I could plan ahead.

The support I received from my employer was more in the way of being given the time to complete my assignments and assessments. Also when completing the assignments if I needed any advice my employers were on hand to offer their support. Being given the time during work to complete the assignments was valuable as I could reflect on my experiences and use this in my assignments.

The support from my learning provider was constant throughout and was there for me throughout the training. My learning provider was at the end of the phone should I have needed her, and then she was available via email and responded very quickly if I had a query. Then when it came to the gateway meeting and end point assessment the individuals were very helpful and supportive throughout.

I feel that this apprenticeship has helped me gain the knowledge that I was missing before completing this apprenticeship. It has given me the theory behind the practical and I can more confidently apply this to my daily situations. I am also more equipped to deal with conflict as this was a big topic within my apprenticeship.

I attend the gym - or complete virtual gym workouts on a regular basis throughout the week to keep fit. I have recently got a puppy so I enjoy taking him for regular walks to ensure I exercise on a regular basis. I also enjoy going out with my friends once a month for cocktails.

Yes

They are a supportive employer who endeavour to help out and support their staff where they can - they look after their staff and in turn their staff look after the customers which benefits the company. There is a focus on personal development which is great as it allows people to be internally promote and fulfil their career potential.

I would ensure that they seem like a warm, friendly and genuine person who has a genuine interest in customer service and enjoys interacting with people on a daily basis. Also someone who has a genuine interest in catering and hospitality and wishes to progress with in their career will thrive as there is a big focus on personal development.