Client Service Advisor Review

I work within the Global team to place global programmes for international clients who have operations in multiple different countries. We usually handle most lines of business including: Property Damage and Business Interruption, General Liability, Employers Liability, Personal Accident Travel, Financial Lines and many others depending on what the client requires. My day to day role includes the preparation of renewal documents including those that ensure we are compliance, answering general insurance queries, client correspondence, attending client meetings, liaising with brokers and supporting the entire client team.

Since the start of my apprenticeship I have developed massively as a person with my confidence growing over the time I've been at Aon. I am a lot more comfortable working alongside people and have a stronger ability to ask questions when I'm unsure that will direct me in the right place. My methods of communication have grown being able to work colloboratively with team members who are spread across diffrernt offices.

The Apprenticeship programme at Aon offers a wide range of opportunities which has allowed me to make the most out of my job role. There is always something that you are getting involved with which means it is never boring and you are always busy whether it be studying or involved with a project

There is a very clear structure from the start of the apprenitceship. Over the 18 month programme it is split into different sections. I started in September 2018 and from then until June/July time I was studying for my Cert CII exams. Once I had passed these from July/August there were some summer lunch and learns to attending learning about different aspects of the business. September through to December was focused on building our portfolio achieving the final part of the apprenticeship. Then Janaury - March was a 10 Week Project working alongside a charity with a presentation at the end. This means that you are constantly building your skills, knowledge and experiences to prepare you for a role at the end of the 18 months.

There is a lot of support for apprentices from all areas of the business. Everyone is willing to support the steep learning curve whether it will be helping answer a few queries you have about insurance knowledge or sitting down with you one on one to work out how to complete a task within the job role. The Apprentices team are a constant support throughout who you can approach if you are having difficulties.

FWD are an amazinfg training provider and you cant fault them. From when you first get introduced to your coach right up to your end point assessment they are there for you and your professional needs. They help with the studying, any areas you are unsure on and make sure you are benefiting the best your possibily can from the programme. FWD helped me massively with my portfolio for the end point assessment in order it reflected me in the best way possible.

It is helpful to have Cert CII as you can see the correlation from the books to the role. When clients ask queries it can be based off of general insurance knowledge which means you can go straight back to them. Within my role I am placing so many different lines of business it is helpful to have a general overview of them all.

There are always extra-curricular activities happening where you can socialise with people from Work. Within my team we go out for lunch every Friday, we've done cocktail making, bowling, many quizzes, been on nights out. I have also got a social group from being an apprentice so you can socialise there as well. Within the Chelmsford office there are always various events going on throughout the year that anyone is invited to get involved with

Yes

Aon cares about your professional development and wants you to benefit from the programme. There are so many aspects to the apprenticeship programme meaning that your skills and knowledge will continue to develop throughout the full 18 months and there are steps line up to continue this after the apprenticeship

Be yourself and everything else should follow. Don't be worried about not knowing anything, it is expected, you will be surprised at how quickly you pick things up by learning on the job. Don't be afraid to ask questions, no matter how stupid you think it is it probably isn't, you will learn a lot quicker by asking questions.