Receptionist Review

by Whitbread

Best Apprenticeship Employer

Rating

7.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My job as a front of house receptionist is to check in guests when they arrive, and be the friendly face you see when you walk through the doors, I’m available to assist guests with their problems within what I’m capable and allowed to do.

8/10

2. Have you learnt any new skills or developed existing skills?

Definitely learned new skills while I’ve been in training, such as the different legislations that have been put in place to protect the company as well as our guests in our care.

8/10

3. To what extent do you enjoy your programme?

It’s enjoyable, you can take your time with it, it seems almost common sense once you learn it and it becomes ingrained into your daily workday routine.

7/10

4. How well organised/structured is your programme?

Very organised, very easy to understand and navigate.

8/10

5. How much support do you receive from your employer?

A lot, we have a company learning program for each member of staff employed by the company so I also manage to learn while I’m in doing that too.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

A lot or friendly support, if I need any assistance there are plenty of resources for me to use and my trainer is available to help me out with any problems I find while learning.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Very much, it’s engrained into my work life to the T. What I learn applies to situations I will experience at the workplace, or have yet to experience.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There are charity fundraisers that we organise occasionally to help support the charity we have partnered with.

6/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

Very friendly staff and a very real experience for those wanting to go into customer service.

10. What tips or advice would you give to others applying to Whitbread?

Be kind, and listen to what the job entails, what skills you have and how you can apply that to the job.