Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Working with customer services by answering customer queries over the phone and email, helping customer to understand our products and services, to communicate between the customer and the supplier to ensure the customer's special requests are met, to do everything we can to ensure our customers have great experience.

10/10

2. Have you learnt any new skills or developed existing skills?

Yes I have learned new skills, even we are only around 3 months into the program, and there are manymore to learn and to develop the existing skills.

10/10

3. To what extent do you enjoy your programme?

I love the program and I am very happy with the opportunity that the company gives me.

10/10

4. How well organised/structured is your programme?

10/10

5. How much support do you receive from your employer?

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

10/10

9a. Would you recommend Booking.com to a friend?

Yes

9b. Why?

This program helps to improve the skills for customer service. For example, we have learned effective communication skills through the workshop and discussion. The apprenticeship will help you to learn the valuable skills and knowledge and work towards a qualification.

10. What tips or advice would you give to others applying to Booking.com?

Go for it. You learn while you are working so you can practise the skills and apply the knowledge straight away. You even get the free time to learn as well.