AGCN Inwards Coordinator - Client Service Advisor Review

I'm currently located within our AGCN global inwards team based within the Chelmsford office. I deal with new business coming into the network with a parent company outside of the UK and also the continuous renewals we have on our team. The lines of business can vary depending on the size of a company and their business activities. My daily tasks include corresponding with clients for their locally placed lines of business as well as their global policies placed by the parent company. These communications will be via email, telephone and sometimes face to face meeting. I am responsible for the day to day handling of about 180 clients interacting with them for any new queries they may have or general enquires, this could be related to their current lines of business or placing a new or temporary line of business. Within our team and office there are many opportunities to get involved with projects and the most recent one I was involved with was our process review with our offshore team. We use these to draft all our renewal documentation and gather the terms and claims experience from the insurers. This can assist with our day to day jobs because we have more time to review our clients and increase the revenue for the area.

Since being a part of Aon I have developed on existing skills and gained many more crucial skills which will enable to me to achieve in the future. I have improved on my own self-confidence; this has been through communicating with new people, for example insurers/clients, in a professional and sociable manor. This has been able to teach me how to build and form new relationships with different people. Due to the volume on our team I have also been able to improve on my organisational skills which in turn will enable me to prioritise my workload. I have also been able to gain a new flexibility skill which can enable me to adapt to unexpected situations at work, for example a colleague being signed off sick. Finally I have been able to confront my fears of public speaking and come across confident and professional. I have also been able to gain my Cert CII qualification and I am now working towards my DIP CII qualification which is part of our apprenticeship. We are also provided with internal training to ensure our knowledge is kept up to date.

I enjoy the programme I am on and the team I currently positioned within, there is a good mix of personalities and the team dynamic is very strong. Although the workload can be difficult I like that the queries and requests can be different every time. This is linked into the new business element of my role where the request can be different every time and we may have to place business within a few days.

As an apprentice I do feel valued by the business and a lot of people like to invest time to train and provide us with the recognition when applicable. Also when a new piece of business is won the business does reward you and managers will highlight this in your monthly 1:1’s. We are encouraged to get involved with projects to provide our different views and opinions on how the project could influence others.

Our programme was organised and advertised very well, we participated in a two week residential induction programme which set us up for our job roles with some team building exercises and the basic technical knowledge we may need. We receive monthly technical training which enables us to complete our CII qualifications. The monthly training is with an external Trainer from skills solutions however they provide us with all the knowledge we may need. Along with this I receive internal training on different elements of the business to increase my portfolio. I have my lines manager for support, my team manager as well as the other apprentices in my office.

Our trainer is very supportive of us as a team and any problems we may have relating to the course or personal problems which may affect the course she is more than happy to provide you with some extra training 1-1 over the phone.

My employer is supportive and my manager very supportive with my apprenticeship and any personal problems I may have. I know where I can go to gain advice via HR or other appropriate routes. I have the support of my mentor and the more experienced within my team.

My Salary meets my needs and is quite good for my age however I think they could look to improve this depending how the country progresses in the next few years. I feel my car park space is crucial for me to be able to travel to work and make my job worthwhile. My travel costs are as expected due to the distance I have to Travel. The only part which can make your monthly wage enough is when you are buying lunch every day, I tend to take my own lunch to ensure some costs are minimised.

There are a few opportunities outside of work but these are more office arranged events or socially arranged apprentice nights out.

Yes

The general opportunities available to a young person are incredible. You can develop as a person as well as progress within the business. There are the opportunities to move departments and explore the business.

Research the business and different avenues you feel may apply to you if were to be successful in gaining a job within Aon. Do some basic research with regards to insurance some you have a basic knowledge such as acronyms and lines of businesses.