Rating

8.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Deal with customers' issues after rental. Call or email customers to solve their issues about car rental. Have meetings with managers or colleagues. Cooperate with other departments. Ensure that all communications with customers are conducted in a professional and courteous manner Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have improved my communication skills. For example, the way I talk over the phone, the way I give them information on email, my resume and cover letter, or the way I carry myself during an interview. I improved my analytical skills. It demonstrates my determination and my ability to assess different scenarios.

    10/10

  • 3. To what extent do you enjoy your programme?
  • I feel this programme is great for me. I an meet new people, learn new skills, get certified qualification. I am sure it will help much in my future career. I think the programme was pretty good and I enjoyed it. I actually think I have learned a lot from this class.

    8/10

  • 4. How well organised/structured is your programme?
  • 8/10

  • 5. How much support do you receive from your employer?
  • I get a very good support and help from my employer. We have been allocated study time for this programme . My manager was very helpful to offer any assistance. It's really great.

    9/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • They provide workshops regularly. And we have arranged meetings too. It's good.

    8/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I am sure it will help me go further in my career.

    8/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • 7/10

  • 9a. Would you recommend Booking.com to a friend?
  • Yes


  • 9b. Why?
  • It's a great place to work. We are like a family. I feel comfortable and enjoy it.


  • 10. What tips or advice would you give to others applying to Booking.com?
  • Make a good preparation. To understand the job role very well you are applying for.


Details

Level 3 Apprenticeship

Logistics and Operations

Manchester

April 2020


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