Customer Service Apprentice Review

by The AA

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Working for The AA was one of the best things I decided to do. On a daily basis I work on the phones and dispatch patrols out to people who are broken down. Because it is part of an apprenticeship your also learning whilst being on the phones. I do enjoy it and I would recommend this job.

10/10

2. Have you learnt any new skills or developed existing skills?

I have definitely increased my confidence and become a lot better at talking on the phone to people. My advice would be that you interact with people on a daily basis so if you can keep a positive mind frame and stay patient during the phone calls it's a good skill to have.

10/10

3. To what extent do you enjoy your programme?

I enjoy my apprenticeship and I like that by taking calls and helping others I am making a positive impact on their day.

10/10

4. How well organised/structured is your programme?

It is very organised I am always told in advance so I can prepare myself for the situation which is very helpful which also stops me from becoming stressed. I have been given a lot of support during the apprenticeship there is always someone to help you if your stuck or if you need a chat.

10/10

5. How much support do you receive from your employer?

I have received a lot of support whether it's from training or asking for help when I'm stuck I have always found colleagues or team leaders very approachable and friendly when I have needed to talk to them.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I have a lot of support whether it's helping me with my maths or helping me with any queries or obstacles I have encountered a solution has always been found.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I have become a lot more confident whilst learning on the job. The more you become familiar with working on the phones the more you start to progress on a day to day basis. When you learn something you then put it into practice when on the phones so you are always learning something new.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yoga classes have taken place and there may eventually be a cycle to work scheme soon which will be exciting. VIP meal scheme and coffee mornings take place which is lovely if you fancy grabbing a coffee and socialising with colleagues or possibly meeting new people.

10/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

Out of other places I have worked The AA have generally made me feel so welcome it's a nice atmosphere to be a part of. people generally want to work there and are so kind and friendly.

10. What tips or advice would you give to others applying to The AA?

Do loads of research on The AA beforehand get to know the history and find out as much as you can, make sure you are well prepared. Make sure smart clothes are worn to any interviews with The AA and never be late.